Legal

Return / Refund / Cancellation Policy

  • Spruce Body Lab Spa will accept product returns in the case of manufacturing defect and or skin reaction within 14 days of the date of purchase.​ I​n order to qualify for reimbursement, the original purchase receipt must be presented and the product must contain no less than half its original contents.
  • Cancellations- 24 hours notice is required for cancellation of appointments. Missed appointment without the appropriate notice will charged the full service fee with the exception of botox and filler services, whereby a $​100​ late cancellation fee will be applied.


Privacy and Security Policy

Commitment to Data Security

Thank you for visiting the Spruce Body Lab Spa web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for web sites within the Spruce Body Lab Spa portfolio. If you link to other third party web sites, please review the privacy policies posted at those sites. The Spruce Body Lab Spa is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

Spruce Body Lab Spa respects your privacy and pledges to maintain the confidentiality of your personal information.  All personal information you share with us is maintained in accordance with the Personal Information Protection Act of BC (2012).The Spruce Body Lab Spa website uses sophisticated security and safeguard measures to protect users’ information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. Spruce Body Lab Spa will never sell trade, rent, exchange or otherwise share your personal information with outside companies or organizations for marketing purposes without your express consent.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Terms and Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Spruce Body Lab Spa may alter the information on its web site from time to time. Spruce Body Lab Spa shall have no liability arising from the use by any party of the information on this web site. Spruce Body Lab Spa does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Spruce Body Lab Spa exclude all liability for contamination or damage caused by any virus or electronic transmission.
If you access and use this Web site (the “Site”), you accept and agree to be bound by and comply with these terms. If you do not accept the Terms, do not use the Site.

  • General
    • All products and services of Spruce Body Lab Spa and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
    • The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
    • The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.
  • Internet E-Mail
    • Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
  • No Endorsements
    • No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
  • Links/Software
    • Links from or to web sites outside the Site are meant for convenience only. Spruce Body Lab Spa does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Spruce Body Lab Spa will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Spruce Body Lab Spa is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
  • Payment for Products and Services
    • All Credit Cards will be processed in Canadian Dollar at the time of payment. Spruce Body Lab Spa is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.